Privacy Policy

Introduction

quantaforgeres B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website quantaforgeres.pro or use our e-commerce platform services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union. By using our services, you consent to the data collection and use practices described in this policy.

Data Controller Information

The data controller for your personal information is quantaforgeres B.V., a company registered in the Netherlands with registration number NL91847236. Our registered office is located at Kerkstraat 138, 3084 ZS Rotterdam, South Holland, Netherlands.

Data We Collect

We collect and process various types of personal data in the course of providing our e-commerce platform services. The data collection includes the following categories of information:

• Contact Information: Name, email address, telephone number, postal address, and company details when you contact us or request our services.
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources through cookies and analytics tools.
• Communication Data: Records of correspondence, enquiries, and support requests when you communicate with us.
• Technical Data: Information about your use of our e-commerce platforms, including login data, access logs, and system performance metrics.
• Marketing Data: Your preferences for receiving marketing communications and information about how you engage with our promotional content.

How We Use Your Information

We use your personal data for legitimate business purposes and with appropriate legal basis. How we use your information includes the following activities:

• Service Provision: To deliver our e-commerce platform services, process your requests, and manage our business relationship with you.
• Communication: To respond to your enquiries, provide customer support, and send important service-related notifications.
• Website Improvement: To analyse website usage patterns, improve user experience, and develop new features and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including tax and accounting requirements.
• Security: To protect our systems, detect fraud, and ensure the security of our platforms and services.
• Marketing: With your consent, to send you promotional materials, newsletters, and information about our services that may interest you.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of contracts with you or to take steps at your request prior to entering into a contract.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, ensuring security, and conducting business operations.
• Legal Obligation: Processing required to comply with legal obligations to which we are subject.
• Consent: Where you have given specific consent for processing, such as for marketing communications or certain types of cookies.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as hosting providers, analytics services, and payment processors.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods vary depending on the type of information and the purpose for processing:

• Contact and Communication Data: Retained for up to 7 years after our last interaction for business relationship management and legal compliance.
• Website Usage Data: Typically retained for 26 months for analytics purposes, unless longer retention is required for legitimate business purposes.
• Marketing Data: Retained until you withdraw consent or we determine it is no longer necessary for marketing purposes.
• Legal and Compliance Data: Retained for periods required by applicable laws and regulations.

Your Rights

Under GDPR and applicable data protection laws, your rights regarding your personal data include the following:

• Right of Access: You can request information about the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request limitation of processing in specific situations.
• Right to Data Portability: You can request transfer of your data to another controller in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or appropriate contractual clauses.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

Complaints

If you believe we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact for Privacy Matters

For any privacy-related enquiries, data protection questions, or to exercise your rights under GDPR, please contact us at privacy@quantaforgeres.pro or call us at +31 106147512. Our team is committed to addressing your concerns promptly and in accordance with applicable data protection laws.